Shipping And Return Policy

Thank you for shopping at https://theheartcollectors.com! We aim to provide an enjoyable shopping experience. Please review our shipping and return policies below.

1. Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If an ordered item is Out of Stock, processing times may be longer. We will advise customers on wait times in this situation.

2. Shipping Rates & Delivery Times

  • Shipping costs will be calculated at checkout based on the destination and selected shipping method.
  • Estimated delivery times are:
    • Domestic (within Australia): 3-7 business days.
    • International: 7-21 business days.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking updates.

4. Customs, Duties, and Taxes

The Heart Collectors are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Return & Exchange Policy Returns

If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order for a full refund or exchange. The item(s) must be unused and in the same condition that you received them.

6. Non-returnable items

  • Digital products (e.g., music downloads)
  • Gift cards
  • Items marked as final sale

7. Exchanges

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@theheartcollectors.com with your order number and details of the issue.

8. Return Shipping

To return your product, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds

9. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

10. Contact Us

If you have any questions regarding your order, shipping, or returns, feel free to reach out to us at info@theheartcollectors.com

Last Updated: 15/10/2024